Refund & Returns Policy
Last updated: 20/08/2026
Refunds
As Your Atlas guides are digital products delivered electronically, we do not accept returns or offer refunds for change of mind once a guide has been downloaded.
Digital Downloads
Before completing your purchase, please make sure you have selected the correct guide or bundle for your trip.
Once your download has started, you acknowledge and agree that your statutory right to cancel the purchase is lost, where applicable to digital content supplied immediately after purchase.
Faulty or incorrect products
We want you to get exactly what you paid for. If your guide is faulty, corrupted, incomplete, or significantly different from its description, please contact us at youratlasguides@gmail.comand we’ll do our best to resolve the issue.
Depending on circumstances, this may include providing a replacement file or offering an appropriate refund in accordance with your statutory consumer rights. Digital content supplied to UK consumers must meet requirements including being as described, of satisfactory quality and fit for an agreed purpose.
Incorrect Purchase
If you’ve accidentally purchased the wrong guide, pease contact us before downloading it. We’ll consider requests to change the product on a case-by-case basis.
Bundles
For bundle purchases, the same policy applies to the individual guides included within the bundle. Once the digital content has been downloaded, refunds for change of mind are generally not available, subject to your statutory rights.
Need help?
If you have any questions about a purchase or experience a problem downloading your guide, please contact:
We’re always happy to help.